‘I wish there was some more coffee cake left,’ Jessica, a crew member, mused, looking around.
Ester handed Jessica her plate. ‘Take some of mine!’
‘Oh no, thank you,’ Jessica responded.
‘Oh, there’s the pan right there,’ I observed. ‘I think there’s a few more pieces left!’
‘Nice!’ Jessica headed towards the cake and grabbed a piece for herself.
Ester chuckled under her breath. ‘She’s so hot climate!’ So, are you hot or cold climate?
On board, we have about 30 different countries represented. You can imagine how one thing said or done can be interpreted in many different ways.
During staff training, we had a presentation on the popular cultural handbook
Foreign to Familiar by Sarah A. Lanier. She’s been a speaker on cultural exchanges who has lived in several places, and is conversant in five different languages. Now and then, you’ll hear a Mercy Shipper saying that someone is ‘hot climate’ or ‘cold climate’ and my favorite, ‘warm climate’, which, I guess, is somewhere in the middle.
The word ‘climate’ is literal and refers to the temperature of certain countries. For example, people from England would be cold climate. A friend from Brasil would be hot climate. The Brazilian might invite the English friend for a meal at 6 pm. The English friend may arrive right at 6 pm, perhaps earlier. At this point, the Brazilian is still cutting up vegetables, the children are unfed, and the host may not even be present. When the meal starts, it is 7:30 pm or even 8 pm. A bit frustrating, might you say, for the English person? Yet, these are simply the cultural differences of cold and hot climate cultures. Similarly frustrating would it be for the Brazilian to arrive to the English person’s house for dinner at 6 pm. The Brazilian gets there at 6.30 pm to find that the meal has already progressed. How frustrating it would be to see that dinner has already started! These are vast generations that Lanier makes and there are always exceptions. However, I have found it well observed, true to most cases and helpful especially in the African hot climate culture.
I will not go into the entire book, but the times I’ve seen hot /cold climate discrepancies best reflected in the following areas:
Relationship Versus Task Oriented
Direct Verus Indirect Communication
Individualism Versus Group Identity
Inclusion Versus Privacy
Different Concepts of Hospitality
Different Concepts of Time and PlanningDuring my shift last week, I watched Fritz (Swiss) pacing back and forth around my desk in the reception area. It was 6 pm. He turned to me and said, ‘Have you seen the tailor? I was to meet him here at 6!’ I looked at the clock. It was 6.05 pm.
‘Is this the African tailor you’re looking for?’ I asked. Yes, he asid. I smile and responded, ‘He’ll be here at 6.30 pm.’ At 6.45 pm, Musa, the tailor, arrived. No apologies, no after thought about his timing. In his mind, 6 is six-ish, even if it is almost seven.
Lanier observes that cold climate cultures organize their day by time and by schedules. Hot climate cultures will organize their day according to the event. Things are scheduled in progression or succession around this event.
During my first week here, I went up to the IS (Information Services) department to service my computer. Before I opened the door, someone else opened it from the inside. I did not step in right away. The IS worker inside looked at me and said brusquely, ‘Are you coming in or out?’ His direct communication threw me off guard and thought it rather rude. Now that I know him better, I know he is not a rude person, but he is German and from a cold climate. He was simply asking me a direct question. Are you in or out? And I was being hot climate. I don’t know too many Asians who will step into someone’s room without asking at least.
This directness can lead to many cultural discrepancies. Growing up, if I was visiting someone’s house with my parents as a child, the host may ask me if I wanted something to drink or eat. Never mind that I was either parched or craving the sweets or savories being offered, I was taught to say, ‘No, thank you.’ However, if I was asked several times, it would be impolite to keep refusing. Then there is the dilemma of me truly not wanting something being offered. Trust me, I was really saying ‘no’ during those times when the candy was a bit dodgy looking.
According to Lanier, many hot climate cultures use indirect communication. Many times I have seen my Chinese elders refuse gifts and acts of service. It is not that the hot climate person does not want the gift or act of service, but it would be impolite to accept right away. You may find this problematic, maybe even dishonest, but what is even more problematic is a hot climate person coming in contact with cold climate. Then the weather system becomes a bit crazy!
Cold climate people – such as the Dutchies on board – will have no problem speaking their mind. If they voice an opinion, it has nothing to do with you as a person (well, unless it’s a personal remark, I suppose!), and it should not, for the most part, be taken personally. If someone disagrees with my opinion, my first reflex is to validate that their opinion may be plausible, and ultimately be fair. I am subtly reaffirming – if only to me – the ‘intactness’ of the relationship and not the issue at hand. This, however, translated to the cold climate person might appear wishy-washy on my part or not direct enough.
In the area of my personal time and privacy, I am cold climate. Maybe not frigid, but cold at least ‘in-the-freezer-door’ type cold. I will not do things spontaneously and most likely, have already planned my day by the time I’ve woken up. My friends on board tease me for this. However, I wonder if at times, I come across not valuing our relationship when they ask me to join them and I say, ‘No’ because I already have plans. This could not be less true, because I value my relationships very much. However, for me to have a (perceived?) sense of order and priority in my life, I have a general or specific plan for the day already. It keeps me focused, my priorities aligned and just simply, going.
Even within the US, we can categorize people as cold or hot climate. Southern hospitality may mean you can
show up at any time at one’s house, but the New York minute means you must be
on time.
Speaking of hospitality, my Nepalese friends, the security guards here, were also in the presentation on hot/climate cultures. They are still learning English and so I explained the lecture to them through examples.
I said to the security guards, ‘If I wanted to come to your house, should I make an appointment to come?’ They laughed out loud. Making an appointment would be absurd. You just come over. Hot climate!
Sharing and group mentality is huge in hot climate cultures. Because we knew that the Nepalese guards struggle with the Western flavors on board, Leena cooked them a nice Indian meal. The ingredients and flavors are similar. The act of preparing a meal is something hot climate cultures relate to. I knew these ‘hot climate’ men were eager to eat when they showed up ten minutes early!

But then again, who wouldn't show up for home made chapati's?